Foreign trade is a very test of people's work, need to have good foreign trade communication skills to contribute to the ultimate success.

The secret of a thoughtful master

If communication is conducted in your company, in addition to providing comfort to the communications opponent, should try to match the opponent, to provide him with services and equipment to help communicate. For example, openly told him "you can use our office equipment if necessary." (if necessary, you can use our office equipment. Assist to communicate the contents of opponents) do the right measure, the results may also be on extremely favorable.

Tip two ask the other person's opinion

Everyone wants to be valued for their comments.. When you communicate, in addition to speak their mind outside, ready to add a sentence "what is your opinion?" (your opinion is?) or "I'd like to hear your ideas about the problem." (I want to listen to your opinion on this issue. Not only let the other side feel valued, but can make your communication and gradually reached a agreement.

Secret three to communicate with the opponent to express goodwill and welcome

If communication is initiated by you, it is convenient for all the competitors to make the communication begin in a friendly and harmonious atmosphere.. Especially when you communicate the opponent is from afar, you enthusiastically told him: "I will arrange everything." (I will arrange everything. Not only does it show your sincerity, but also can make him concentrate on communicating with you without having to worry about the details of room and board..

Secret four proper arrangements for the appointment of the meeting

When you plan to travel overseas, visiting customers, must first notify the other party by letter. The date and destination of Telex or phone confirmation to the other party before going abroad. If it is decided to temporarily visit, but also by the other party secretary arrangement, told her: "I'd like to make an appointment with Mr. Lee" (I'd like to speak to Mr. Lee, make an appointment with a. Let the other party to your visit prepared, will have the mood and you negotiate.

Secret five communication should avoid interference

If the communication is the place in your company, please urge your subordinates, do not do unnecessary interference in the communication process. Because excessive interference can affect the will and enthusiasm of communication.

Tip six observe etiquette

Communication, still have to comply with the general promotion of etiquette, and good manners, which can increase people of affection for you and improve your communication efficiency. In addition, poor posture, glance right and left in the opponents to speak, are sufficient to make people have a bad impression to the body, and reduced to negotiate with your interest.

Seven a time to recognize their own fault

Sorry. It's my fault. I'm "is my fault if you obviously make mistakes and cause or big or small harm to others.". Usually, to get forgiveness.. Even if he is very upset, at least, can ease the mood a little. Do a meaningless excuse, only inflame one's anger escalation.

Secret eight complaints are not make trouble out of nothing

Sth. complain to people with indignant mood, probably very disgusted, but the results run counter to one's desire. The waitress forgot to make the dishes, the waitress forgot to sort out your room, the goods you sent were not the things you specified in your order, and were very upset.. But anger does not solve the problem, as calm mood firmly told each other "I have a complaint to make." (I have a complaint to make. Then tell him what happened..

Secret nine data must be fully completed

Specific items are often more persuasive than verbal descriptions. When the customer heard you say "have a pamphlet in English. We" (we have a brochure of English. Or "take this as a sample Please" (please take this as sample.. When it is, it will be of great interest to increase, and then ask you a lot of questions and products. If you usually have comprehensive data collection, will be able to answer all the questions. This is very good in business communication.

Tip ten to ease the tension of the atmosphere

When the meeting was tedious and tense, the deadlock was unable to obtain satisfactory results.. If you can propose "about a break How" without interrupting, the other person will be glad to accept that the tension will be immediately immediately. When you go back to the table, you can continue to communicate with a clear idea.

Secret eleven clearly speak their own ideas and decisions

If in the communication occasions, you can't accurately say heart thoughts, not only will make them hear hair mist, and might even make the other think you the actual situation simply do not understand, and lose the interest to communicate with you. Imagine if you can't remind him of the theright-of-way. Ihad when you're describing the car accident to the police, "I have a priority.". Think call should I a lawyer. I. (I think I should call a lawyer.. ) so you may suffer. There are also a lot of situations that are particularly needed to provide informative, for example: to describe your ailments to your doctor, tell the hairdresser what you want to haircut, explain the product to the customer, etc.. Ordinary attention to the situation of the British and American response to such occasions, your English will certainly make great progress!

Secret twelve find the crux of the problem

There are potential reasons for any conflict or misunderstanding. Why your old client this time